"As Rick Silva's turn on "Undercover Boss" began this past Friday, he spent time singing the praises of his company's high standards. The CEO of the Checkers and Rally's fast-food burger chain demands "perfection," he said, and makes regular use of focus groups to test the chain's burgers.
But on his in-disguise visits to three restaurants, he heard an entirely different story. His company's infrastructure is lacking, and you can't hear orders on the speaker system at the drive-through. Button"
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